Careers

JOB SUMMARY: The Solutions Consultant is responsible for leading and managing the solutions support for the Sales and Marketing team with the objective of finding new and retaining existing customers, through market and customer analysis, understanding client requirements, and translating those to customized proposals in partnership with the Sales Team. The Solutions Consultant should become the client’s trusted advisor, serving as technology expert on the solution portfolio / vertical / area and acting as the sales support throughout the end to end sales process.

KEY RESPONSIBILITIES:

• Initiates communication with prospective customers, partners, and partner’s customers and collates detailed information to determine how their technical and business requirements are met by the solutions of the organization; presents solutions to prospect customers with standard alone, unified, and integrated solutions.
• Conducts solution presentation, solution demonstration and attends conference events
• Sets the tone and direction of companies’ technology; structures and produces compelling sales proposals and technical documentation, outlining the business benefits to the client.
• Creates the necessary technical documentations for customers to complete the quote or proposal, in partnership with the sales team.
• Conducts solutions technical training to ITG and Partners for customers, when needed, including pre-sales knowledge transfer.
• Creates System Requirement Specifications or Technical Documentation as needed to fulfill the sales quotation or proposal.
• Initiates, coordinates and escalates feedback and issues to Practice Head and team members with identified possible solutions.
• Supports and creates Marketing Team’s product/solution contents; collaborates with the Marketing Team in producing collaterals and production/ solution competitor research.
• Monitors and assesses technology updates and releases; Identifies, accesses and investigates high risk, high return technologies possessing potential application within existing businesses or for creating new businesses.
• Coordinates with the implementation / project team the customer requirements to ensure a smooth transition from Sales to Service Delivery / Practice.
• Identifies and assigns an internal or external (partner) workforce that has corresponding skill sets to meet the customer requirement.
• Assists the Service Desk Team for support structure, service level agreements and technical support requirements.
• Fulfills required service by the clients; assists and guides in terms of decision-making and support fulfillment.

KEY QUALIFICATIONS

• REQUIRED KNOWLEDGE AND SKILLS
  • Proven knowledge and ability to translate requirements into technical specifications/design
  • Ability to conduct design reviews with both user and technical personnel
  • Highly developed presentation and report generation skills
  • Communicates and expresses thoughts clearly, is organized and systematic; exudes confidence in projecting ideas and has presence of mind (both verbal and written)
  • Able to apply industry knowledge and experience into customer engaging presentations
  • Demonstrates the ability to manage stakeholders, and engage and build a good relationship with individuals providing the most impact on their work
  • Upholds integrity in all dealings and projects
  • Accountable, yet works in collaboration and teamwork with others
  • Manages time well, able to balance multiple concurrent projects and competing priorities
  • Solve problems quickly and work independently
  • Ability to do independent work; commitment to excellence
  • Has great attention to detail
• EDUCATIONAL BACKGROUND
  • Graduate of computer science, or any IT related or business management course.
  • Possesses certifications of solutions handled
• PREVIOUS WORK EXPERIENCE
  • With at least five (5) years of relevant and related work experience in business development, sales and marketing, in the same industry
  • Must be based in Singapore

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